PRIVACY POLICY

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

  • Full name, address, contact details, and date of birth
  • Employment and income details
  • Financial information (assets, liabilities, expenses, credit history)
  • Identification documents (e.g., driver’s licence, passport)
  • Details of your home loan or finance requirements

How We Collect Your Information

We collect personal information directly from you when you:

  • Enquire about our services
  • Complete forms, applications, or documents
  • Communicate with us via phone, email, or online platforms
  • Provide information during meetings or consultations

We may also collect information from third parties (with your consent), including:

  • Credit reporting agencies
  • Financial institutions and lenders
  • Government and regulatory bodies

Use of Personal Information

Your personal information is used for purposes including:

  • Assessing your loan or finance application
  • Providing mortgage and financial services
  • Communicating with you about your application or enquiry
  • Meeting legal and regulatory obligations
  • Improving our services and website experience

Disclosure of Personal Information

We may disclose your personal information to:

  • Banks, lenders, and other financial institutions
  • Credit reporting agencies and service providers
  • Our professional advisers (e.g., accountants, auditors, lawyers)
  • Government agencies, regulators, or as required by law

We will never sell your personal information to third parties.

Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access,

modification, or disclosure. This includes secure systems, encryption, and restricted access protocols.

Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time. To do so, please contact us using the details below.

Cookies and Website Data

When you visit our website, we may collect certain non-identifiable information using cookies and analytics tools. This helps us improve our website performance and user experience.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.